Returns policy

Preston Rug operate a 30 day return policy on all standard stock items. Our return policy is simple, all you need to do is email us within 14 days of the date of delivery & inform us you wish to return the item. You will then be issued a return authorisation number and be asked to confirm how you wish to return the unwanted item.Returning items can be returned to us in one of three ways: 

Option 1 - Customer Arranged Return

Some customers choose to use their own carriers for returning items to us. Please ensure goods are returned within 30 days of the original delivery date. All returns must be received as new in a merchantable condition.Preston Rugs regret to advise we cannot accept liability for damaged or lost items shipped back to us by customers using their own carrier. The ownership & liability of any Items being returned remain the customers’ responsibility until the item has been signed for by one of our returns team.

We recommend that customers insure any item they are returning to us to cover for any eventuality. 

Option 2 – Preston Rugs Arranged Collection

We are happy to arrange a collection for you. Please e-mail us requesting a collection & advise where & when the goods can be collected. Please note all collections are made Monday to Friday only on a nominated day between 8.00am – 6.00pm.

Unfortunately as we provide a FREE delivery service we are unable to provide a free collection service.

Preston Rugs Collections are charged as follows:

Small Rug ( 70x140 - 120x180 ) £20 per item

Medium Rug ( 140x200 - 170x240 ) £25 per item

Large Rug ( 180x270  - 200x290 ) £35 per item

X-Large Rug ( 200x300 - 240x340 ) £45 per item

XX-Large Rug ( 250x350 and above ) £65 per item

Failed Collections are charged at £15 for each collection attempt.

Option 3 – Exchange Your Item

If you wish to make a re-selection this is not a problem, simply let us know which item you would like to re-select & we will do the rest. Where an exchange is requested the rejected item will be collected when your re-selection is delivered.

Please note collection & exchange charges are lower than return charges as we subsidies the delivery.

Exchanges take place Monday to Friday between 8:00am & 6:00pm. 

Exchanges are charged as follows:

Small Rug ( 70x140 - 120x180 ) £10 per item

Medium Rug ( 140x200 - 170x240 ) £15 per item

Large Rug  ( 180x270  - 200x300 ) £25 per item

X-Large Rug ( Upwards of 200x300 ) £35 per item

XX-Large Rug ( 250x350 and above ) £55 per item

PLEASE NOTE: FREE ITEMS INCLUDED WITH YOUR ORDER WILL BECOME CHARGABLE IF YOUR ORDER IS RETURNED/CANCELED AND THESE ITEMS ARE NOT ENCLOSED WITH YOUR RETURN.

If you would like to return your purchase you can do so by using the form below.

Please use the form to submit your returns request









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