Security & privacy


We keep personal information about our customers private and do not sell this on to third parties or use it for e-mail or phone calls unrelated to current orders. We do require information about our customers in order to record your order and carry through your order. This privacy policy describes the information we collect, how we use it, how you can check it, and how to contact us if you would like to amend it. 

We do not send random marketing emails to personal email addresses, however we do send out periodic newsletters which you can opt in or out of when registering an account of this website.

When you place an order online or by phone we record the order details on our system. These details include name, billing and delivery address, home and mobile phone number, and your e-mail address. This information is held on your customer record. Using your login name address and password you may log in to our system and view your customer record. You may also amend the details if they are incorrect. We also hold your order details on an order record (one per order). You may also log in to the system and view your order record(s). Notes are made against your orders on the order record as required, and you may view these and request changes if you wish. See below for contact details.

Use of Cookies: We use technology to track the patterns of behaviour of visitors to our site. This includes using a "cookie" which is stored by your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you pay for your order online we do NOT record your credit/debit card details anywhere on our system. All payments are processed via SagePay, who have their own privacy policies in place.

If you choose to pay for your order over the telephone we will record payment details in order to cross referance these transactions with our bank. Once this has been done all credit/debit card details are destroyed. 

If you wish to talk about our privacy policy or request copies of the information we have stored on our system, please send a letter to: E-commerce Manager, Lorraine Supplies Limited, 144-146 Brownedge Road, Lostock Hall, Preston, PR5 5AE.